Privacy Policy

Privacy Policy – BuildMakers

BuildMakers (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (https://buildmakers.co.nz/) or our services, including renovation, painting, and property maintenance.

By engaging with BuildMakers, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information when you interact with us:

• Personal Information: Name, email address, phone number, physical address, and any other details you provide when requesting a quote or contacting us.
• Project Information: Details about your property and renovation/maintenance requirements.
• Website Usage Data: IP address, browser type, device information, and pages visited (collected through cookies and analytics tools).
• Payment Information: Limited financial details where necessary for invoicing or processing payments (we do not store full credit card details).

2. How We Use Your Information

We use your information to:

• Provide our services, including renovation, painting, and property maintenance.
• Respond to inquiries and provide quotes.
• Manage bookings, schedules, and customer communications.
• Process payments and send invoices.
• Improve our website, services, and customer experience.
• Send promotional materials, updates, and offers (only with your consent).
• Comply with legal obligations under New Zealand law.

3. How We Share Your Information

We respect your confidentiality. Your personal information may be shared only with:

• Trusted third-party contractors (e.g., tradespeople assisting with your project).
• Service providers such as IT support, website hosting, analytics, and payment processors.
• Regulatory or legal authorities, if required to comply with New Zealand law.
• We do not sell or rent your personal information to third parties.

4. Cookies & Website Analytics

Our website may use cookies to enhance user experience and track performance. Cookies help us understand how visitors interact with our site and allow us to improve functionality.
You can disable cookies in your browser settings, but this may affect website performance.

5. Data Security

We take appropriate steps to protect your personal information from unauthorized access, misuse, or disclosure, including:

• Secure servers and password-protected systems.
• Limiting access to staff and contractors who require the information.
• Regular monitoring of IT systems for vulnerabilities.

6. Your Rights

Under the Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of your information if it is inaccurate or incomplete.
• Withdraw consent for marketing communications at any time.
• Request deletion of your personal data, subject to legal or contractual requirements.

To exercise these rights, please contact us.

7. Data Retention

We retain personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by New Zealand law.

8. Third-Party Links

Our website may include links to external websites. BuildMakers is not responsible for the privacy practices or content of those third-party sites.

9. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us at:
BuildMakers
Email: info@buildmakers.co.nz
Phone: +0277766900
Address: 246 Queen Street, Auckland CBD, Auckland 1010

10. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. Continued use of our services after updates indicates acceptance of the revised policy.